Dubai Launches AI-powered Digital City Concierge Services

Dubai AI will help digitize life for residents and visitors in Dubai across all sectors: healthcare, entertainment, business, and education for all residents and visitors.

Matar Al Hemeiri, Chief Executive, Digital Dubai Government Establishment, Digital Dubai, today announced the launch of ‘Dubai AI’, a generative AI-powered digital city concierge, during the Dubai Assembly for Generative AI, which is being held under the patronage of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council and Chairman of the Board of Trustees of the Dubai Future Foundation.

During a keynote titled ‘Digital Dubai: A City-Level AI Product’, Al Hemeiri revealed that the city-wide digital platform will offer comprehensive information and services, covering health, entertainment, business, and education, to all residents and visitors across the city.

In a panel titled ‘GenAI and Existential Questions for Government’, Moza Suwaidan, Chief Executive, Digital Applications and Platforms Sector, Digital Dubai Government Establishment, Digital Dubai, explained that “the way we offer services will drastically change, and we have started today with Dubai AI. Our role in the future will be more focused on enablement and regulations as opposed to operating different services and systems.”

During the panel, Christian Gleich, Global Head of Emerging Tech Governance Strategy at the European Blockchain Association, underscored the need to address emerging technologies collectively, stating that “The UAE is an example of how emerging tech topics, such as tokenization, blockchain, and AI, are effectively addressed with expertise. Currently, we are working on regulating these topics separately, but it's essential to recognize that they are converging and evolving together.”

In another keynote titled ‘Synthetic Data: The Next Wave of Privacy Solutions’, Younus Al Nasser, Chief Executive, Dubai Data and Statistics Establishment, Digital Dubai, advocated for synthetic data as a solution to address critical concerns surrounding the privacy and security of AI applications. Synthetic data represents AI-generated data that mimics the structure and content of real data without revealing individual identities, thus offering a balance between privacy and data quality.

He explained how synthetic data is playing a key role in fueling digital transformation, aligning with Dubai’s ambitious Economic Agenda D33, which aims to contribute AED 100 billion annually to the city's economy through digital transformation projects.
“In an ever-evolving landscape of innovative technologies, we must find innovative ways to fuel the data requirements for transformative technologies like generative AI. Synthetic data plays a pivotal role in fulfilling these demands,” Al Nasser concluded.