Dubai Police Integrates AI into 29 Administrative Operations
AI is also being integrated into the "Vehicle History Record," allowing buyers to access a vehicle's accident history and providing a clear picture of its mechanical condition before purchase.
The Dubai Police General Command has integrated artificial intelligence (AI) systems into 29 administrative operations across various departments. This move aims to optimize time and effort for both employees and customers while enhancing Dubai's security framework. It aligns with the recently launched Dubai Universal Blueprint for Artificial Intelligence.
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Major General Khalid Nasser Alrazooqi, Director of the General Department of Artificial Intelligence at Dubai Police, announced the development of a 'Smart Planning for Minor Traffic Accidents' mechanism using AI technologies. This system will analyze accidents and generate immediate reports for drivers without human intervention, reducing the steps in obtaining a "Minor Accident" report from seven to four.
AI is also being integrated into the "Vehicle History Record," allowing buyers to access a vehicle's accident history and providing a clear picture of its mechanical condition before purchase.
A key AI application is "Amna," a virtual officer capable of interacting with the public and answering inquiries in both Arabic and English. Officer Amna, holding the rank of 1st Lieutenant, is available on the Dubai Police app and responds to inquiries about police services through voice commands. In 2023, Officer Amna conducted 20,000 conversations with the public.
The updated Dubai Police smart app, available on iOS, Android, and Huawei platforms, incorporates AI features to enhance user experience and facilitate access to services. Downloaded approximately 7.9 million times, the app offers 70 services, supports seven languages, and has been developed using the latest programming languages and AI.
Dubai Police also uses AI and blockchain technology for "lost passport certificate" transactions. Since 2021, 66,413 certificates have been issued using this secure and encrypted service, eliminating the need for customers to visit service centers and saving them time and effort.
Earlier, the Executive Chairman of the Executive Council of Dubai, His Highness Sheikh Hamdan bin Mohammed bin Rashid al Maktoum, Dubai's crown prince announced that 22 new Chief Artificial Intelligence Officers (CAIOs) are being hired in government offices in Dubai.
